OpenNashPrepared for Cole KardysCole Kardys / VP of Data and Analytics / Redwood Logistics
We did the homework
on Redwood Logistics.
Redwood sells orchestration, managed services, and integrations. We found three queues where AI automation can reduce manual coordination around support, exceptions, and customer data.
Three places we would start.
Pick one workflow. We automate the prep work for 14 days and show whether it can delay a hire, reduce rework, or move people to higher-value queues.
Support tickets should arrive with system context.
Redwood exposes portal, LTL, SCS, MercuryGate, Zendesk, and customer-support surfaces.
We classify the ticket, pull customer and shipment context, draft the next action, and route the exception.
Shipment exceptions need a brief before the meeting.
Redwood's managed logistics work touches visibility, carrier performance, reporting, cost, speed, and reliability.
We monitor shipment signals, collect carrier and customer notes, and prepare the exception brief.
Integration intake should not start with discovery chaos.
RedwoodConnect and Oracle OTM/GTM/WMS language points to customer system mapping and data handoff work.
We read integration requests, map fields and systems, flag missing inputs, and draft the build checklist.
Cole, give us 30 minutes.
Bring one Redwood Logistics queue your team would rather stop babysitting. We will make it worth your time with the automation map, hire-pressure math, and a 14-day no-charge start.